Shipping Policy

Shipping Policy

1. Delivery Area
We currently deliver to the following countries:

  • United Kingdom

2. Delivery Times and Shipping Information
All orders are prepared and dispatched within 24 to 72 hours by our teams (excluding weekends and public holidays).
Estimated delivery timeframe:

  • Standard Delivery: 12 to 20 business days for UK
  • Express Processing: 7 to 14 business days for UK

Please note that these delivery times are indicative only and may vary due to unforeseen circumstances (public holidays, weather conditions, carrier delays, etc.).

3. Shipping Costs

  • Standard Delivery in mainland UK: £6.90

Shipping fees are clearly displayed at checkout before payment confirmation.

4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also check the status of your order here: https://elvira-uk.com/apps/parcelpanel

5. Receipt of the Order
Upon receiving your parcel, we recommend that you check its condition before signing for delivery. If the parcel is damaged, please:

  • Refuse the delivery and clearly state the reason for refusal on the delivery note.
  • Contact us immediately at contact@elvira-uk.com to report the issue.

6. Delivery Delay or Lost Parcel
If your order is not delivered within the estimated timeframe, please check the tracking information and contact us at contact@elvira-uk.com. In the event that the parcel is confirmed as lost, we will offer either a replacement shipment or a full refund.

7. Delivery to a Different Address
We offer the option to deliver your order to a different address from the billing address.

8. Failed Delivery
If delivery fails and the parcel is returned to us, we will contact you to arrange a new shipment. Reshipping costs will be borne by the customer, unless the error is attributable to us.

9. Damaged or Non-Compliant Products
Please contact us within 48 hours of receiving your parcel. We will arrange a free return and offer either a replacement product or a refund.

10. Legal Right of Withdrawal
In accordance with applicable legal provisions, you have 14 days from receipt of your products to exercise your right of withdrawal. The item must be unused, in the same condition as received, and in its original packaging.

11. Contact
📧 Email: contact@elvira-uk.com 📮 Address: 128 City Road, London, EC1V 2NX, United Kingdom